There are so many organisations out there – some of them get it right for their people, and some of them just don’t. Unfortunately too many of us have worked for the ones that don’t, but occasionally we work for a company that really lifts us and helps us deliver the best work of our lives.

What’s really interesting about when we deliver great work, is that our customers also love it. All organisations have customers of some sort or another and every role has customers – whether they are internal or external. So the theory goes that if we create a great experience for our people, then that, in turn, creates a great experience for our customers. The service profit chain model then says that this creates greater revenues – and who doesn’t want that!

The big question is though: What makes a great People Experience? 

This diagram shows what I think, and through this blog I aim to pull together examples of what makes up a great People Experience: the individual elements, or the whole thing. That way we can all learn how it works - and end up working for, and with, better organisations.